Privacy Policy

Who We Are (Data Controller)

AstraGlow is a trading name of HUMAN GENERATION LTD (company no. 13786722), registered in England and Wales at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. We are the data controller for the personal data collected through this website. For any privacy question or to exercise your rights, contact support@astraglow.co.uk.

Information We Collect

• Identity & contact details: name, email, delivery address, and phone number.
• Order details: the products you buy and your order history.
• Payment information: processed securely by our payment provider — we do not store your full card details.
• Technical & usage data: IP address, device/browser type, and pages visited (via cookies).

How We Use It & Our Legal Basis

• To process and deliver your orders and provide customer support — legal basis: performance of a contract.
• To comply with tax, accounting and other legal obligations — legal basis: legal obligation.
• To prevent fraud, secure our site and improve our products — legal basis: legitimate interests.
• To send marketing emails and use analytics/marketing cookies — legal basis: your consent (which you can withdraw at any time).

Who We Share It With

We never sell your personal data. We share it only with trusted processors acting on our instructions: our e-commerce/hosting platform, our payment provider, delivery carriers (e.g. Royal Mail), our email provider, and analytics providers. Some may process data outside the UK/EEA under appropriate safeguards (e.g. UK adequacy or Standard Contractual Clauses).

How Long We Keep It

We keep order and transaction records for 6 years to meet UK tax and accounting requirements. Marketing data is kept until you unsubscribe. Other data is kept only as long as necessary for the purposes above.

Your Rights

• Access a copy of your data, and have inaccurate data corrected.
• Request erasure ("right to be forgotten") or restriction of processing.
• Data portability, and the right to object to processing based on legitimate interests.
• Withdraw consent at any time (e.g. unsubscribe from marketing).

Complaints

If you have a concern we cannot resolve, you have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.